Free Pickup Service – 自取 (10am to 8pm)

(MTR Station) – Choi Hung Station (彩虹站) / Mong Kok Station (旺角站) 

 

Delivery Service – 送貨 (9am to 9pm)

We are able to offer the delivery services detailed below:

Hong Kong Island ($100)

Kowloon: ($100)

New Territories: ($100)

Outlying Islands: Quote Separately

*Free Local Delivery on Orders Over HK$800

*Deliver to the Residential / Commercial Addresses are both available. 
(Not available at Village House & Warehouse)

*For deliveries to any premises without elevators (such as Tong Lau), we will charge the additional
fee $50 for one time.

*Delivery will take place anytime between morning (9am-1pm), afternoon (1pm-6pm) or evening (6pm – 9pm). If you have chosen a business address as an address for delivery then we will always make sure we deliver within the business hours ( which usually means by 5 PM). You may leave us any aditional comments/instructions using the orders note provided at the checkout.

 

Lead Time

General orders : at least 2 business day 

Custom orders : at least 7 business day

Urgent orders : Please contact us at +852 9850 7202 / +852 6346 9125

 

Return Policy

All sales concluded at Hold Me Tight are final. we DO NOT accept any returns, refund and exchange.
Please keep in mind that the responsibility of the recipient to follow care instructions provided by
Hold Me Tight.

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You can review our care instructions at Care & Handling 

 

Other Remarks

*For peak seasons and special occasions (e.g. Valentine’s Day and Mother’s Day) pricing, delivery charges,
order cut-off times, delivery and/or pick-up times may be altered.

*Adverse weather conditions (e.g. Typhoon 8) may cause a delay in the delivery of your order. You will be
notified by us as soon as possible with the rescheduled delivery date and time of your order.

*To avoid problems or delays with delivery, please ensure that you have included the full address details,
including the intended recipient and telephone number, together with your daytime contact telephone
number so that in the event of any delivery problems being encountered us, may contact you and confirm
delivery details to enable delivery to be made.

*Hold Me Tight reserves the right to amend any of the terms of delivery. In case of dispute, the decision of
Hold Me Tight shall be final.